FIXAM
1. Executive Summary
FIXAM is a comprehensive civic engagement ecosystem that empowers citizens to report municipal issues via WhatsApp and enables authorities to manage, analyze, and resolve them efficiently through advanced AI and automation.
By utilizing a "Hybrid Bridge" architecture, the system combines the accessibility of conversational interfaces (WhatsApp) with the analytical power of geospatial technology (GIS/Maps), bridging the gap between informal community grievances and formal government infrastructure planning.
2. The Solution: "Chat-to-Map" Ecosystem
FIXAM introduces a seamless workflow where the input is conversational (low barrier to entry) but the output is structured operational intelligence.
Step A: 🤖 Intelligent WhatsApp Bot
The primary reporting channel, designed for maximum accessibility.
- Conversational Reporting: Guided flow for citizens to report issues naturally.
- Voice-to-Text: Native support for Voice Notes (Krio/English), transcribed locally via Whisper.
- Evidence: Users can send photos or videos as proof.
- Safety First: Automated content moderation filters unsafe images (e.g., nudity) using localized AI.
- Location Intelligence: Accepts GPS pins or text addresses with reverse geocoding.
- Automated Feedback Loop: Citizens receive real-time status updates via WhatsApp when their issue is acknowledged or resolved.
Step B: 🧠 The AI Engine
The "Sanitizing Layer" that converts raw user data into government-ready data.
- Text Classification: Automatically tags issues (e.g., "Pothole" → "Road Infrastructure").
- Summarization: Converts detailed descriptions into concise summaries using TextRank.
- Duplicate Detection: Smart detection of similar issues within a 100m radius to prevent redundancy.
Step C: 🌍 Public Civic Map & Dashboard
Transparent real-time visualization for the community.
- Visuals: Interactive map with color-coded markers (Critical, In Progress, Resolved).
- Status Indicators: Real-time tracking of repair progress.
- Democratic Prioritization: Voting system allows communities to signal urgency.
Step D: 🛡️ Admin Command Center
A powerful suite for government and operational teams.
- Issue Management: Detailed audit trails, timelines, and status workflows.
- Hotspot Analysis: Aggregates upvotes to show "Hotspots" for budget allocation.
- User & Group Management: Organize personnel into operational departments (e.g., "Roads Authority", "Water Board").
Step E: ⚡ Automatic Operational Alerts
Closing the loop from report to action.
- Smart Routing: Issues are automatically forwarded to the relevant department based on category.
- Instant Notifications: Operational teams receive immediate WhatsApp alerts with location, details, and direct links.
Step F: 🏆 Citizen Rewards
Encouraging adoption through gamification.
- Digital Points System: Citizens earn points for every contribution (+10 per Report, +50 per Resolution, +1 per Upvote).
- Feedback Loop: Users see the direct value of their actions, transforming passive residents into active community guardians.
- Social Credit: Future integrations can allow these points to be redeemed for non-financial government incentives (e.g., priority service access).
3. Technical Stack
The project prioritizes open-source technologies to ensure sustainability.
4. Impact Potential
- Democratizing Infrastructure Data: Giving every citizen with a phone the power to act as a city inspector.
- Enabling Data-Driven Governance: Moving from reactive, anecdote-based planning to proactive, heatmap-based resource allocation.
- Increasing Trust: The transparent status tracking (Red to Green pins) rebuilds trust between the government and the public.
- Citizen Rewards (Gamification): Earning digital points for reporting and verifying issues incentivizes consistent participation and civic pride.